" Immerse yourself in the warm hospitality of Kashmir at our exceptional hotel."

Hotel Hills Heaven
by The heights

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about us

Welcome to Hotel Hills Heaven, located in the serene valley of Lidroo Pahalgam. Hotel Hills Heaven boasts 12 tastefully designed rooms categorized into Deluxe Rooms, Super Deluxe Rooms, and Family Suites, ensuring a comfortable stay for guests of all kinds. Hotel Hills Heaven is surrounded by a lush private garden, providing a tranquil retreat for the guests to relax and unwind. Stay connected with complimentary Wi-Fi, and enjoy your favorite shows on Smart TV in the comfort of your room. Upon arrival, Hotel Hills Heaven greets you with a complimentary welcome drink, setting the tone for a relaxing and enjoyable stay.

The beautiful view rooms offer picturesque views of the surrounding hills, adding to the tranquil ambiance of stay. We take pride in the beautiful views that our location offers, and the expert staff is always ready to serve and help you in best of it's capacity. We believe in providing our guests with a peaceful stay, where they can soak in the natural beauty that surrounds the hotel. Indulge in the delicious and mouthwatering food that will tantalize your taste buds and leave your appetite, always wanting more. At Hotel Hills Heaven, we believe in providing our guests with an all-encompassing experience that caters to your every need. Come and experience the tranquility of Pahalgam at Hotel Hills Heaven, where beauty and peace await you.

Hotel Tour

our rooms

Super Deluxe Room

EP : 3800 CP : 4400

MAP : 5000 AP : 5600

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Deluxe Room

EP : 3100 CP : 3600

MAP : 4200 AP : 4800

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Family Room

EP : 4200 CP : 5200

MAP : 6200 AP : 7200

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Verified customer

The rooms at Hotel Hills Heaven were not only comfortable but also well-appointed. The attention to detail in the room decor and amenities ensured a pleasant and convenient stay. It was a perfect blend of comfort and luxury.

Verified customer

The hotel's location offered spectacular views of the surrounding hills and natural beauty. Waking up to such scenic vistas was a treat for the senses. It added an extra charm to my stay and made it truly memorable.

Verified customer

Hotel Hills Heaven provided exceptional hospitality during my stay. The staff was friendly, attentive, and went above and beyond to cater to my needs. Their warm and welcoming attitude made me feel right at home.

frequently asked questions

FAQ Image

Does the hotel offer room service?

Yes, the hotel offers room service for guests who wish to dine in the comfort of their own rooms.

Is there a private garden available for guests to enjoy?

Yes, the hotel has a private garden where guests can relax and enjoy the natural surroundings.

What are AP, CP, MAP, and EP ?

AP: American Plan - Includes accommodation and three daily meals (breakfast, lunch, and dinner).
CP: Continental Plan - Includes accommodation and a continental breakfast.
MAP: Modified American Plan - Includes accommodation, breakfast, and one additional meal (typically dinner).
EP: European Plan - Includes accommodation only, with no meals included.

Does the hotel offer any protective measures for guests?

Yes, the hotel has implemented various measures to ensure the safety and well-being of its guests, including sanitization, social distancing, and contactless check-in/check-out.

Is there a dining option available at the hotel?

Yes, the hotel has a restaurant that serves a wide variety of delicious delicacies from Indian, Chinese, and exclusive Kashmiri cuisine.

HILLS HEAVEN Policies

Terms and Conditions

1. Check-In and Check-Out :
- Check-in time is from 01:00 PM onwards, and check-out time is before 11:00 AM on the day of departure.
- Early check-ins and late check-outs are subject to availability and may incur additional charges.
2. Reservation and Payment :
- All reservations require a valid email confirmation and 50% advance to secure the booking.
- Full payment for the stay is due upon check-in, and additional charges incurred during the stay must be settled upon check-out.
- The hotel reserves the right to pre-authorize credit/debit cards before arrival.
- Any incidental charges incurred during the stay will be settled by the guest upon check-out.
- The hotel reserves the right to charge the guest for the cost of any excessive cleaning, repairs, or replacement of damaged items.
3. Cancellation Policy :
- Cancellations made 15 Days or more prior to the arrival date are eligible for a full refund.
- Cancellations made within 15 days of the arrival date will be charged 50% of the total booking amount.
- Cancellations made within 48 hours of the arrival date will be charged 80% of the total booking amount.
- In case of a no-show or failure to cancel within the specified period, will be charged the full amount of the reservation.
4. Children and Extra Guests :
- The maximum number of guests per room is limited to the occupancy rate specified during the booking process.
- Children under the age of 5 years can stay in existing beds free of charge.
- Extra beds are available upon request and subject to additional charges.
5. Identification and Age Requirement :
- All guests must present a valid government-issued photo ID upon check-in.
- The minimum age requirement for check-in is 18 years old. Guests below this age must be accompanied by a parent or legal guardian.
6. Smoking Policy :
- Our hotel maintains a strict non-smoking policy in all indoor areas. A designated smoking area is available outside the premises of hotel for guests who wish to smoke.
7. Pet Policy :
- Pets are not allowed on the premises, with the exception of service animals as required by law.
8. Damages and Theft :
- Guests will be held responsible for any damage caused to hotel property during their stay.
- The hotel is not liable for any loss of personal belongings or valuables.
9. Behavior and Disturbances :
- Guests are expected to behave responsibly and respect other guests' peace and comfort.
- Excessive noise or any disturbance that affects other guests' stay may result in eviction without refund.
- Guests are expected to conduct themselves in a respectful and considerate manner, refraining from any behavior that disturbs other guests.
- Parties and events that may disturb the comfort of other guests are not permitted in the rooms or public areas.
10. Facilities and Amenities :
- The hotel reserves the right to close or limit access to certain facilities for maintenance or other reasons without prior notice.
- The hotel is not liable for any accidents, injuries, or illnesses that occur during the stay on hotel premises or within its facilities.
- Guests are encouraged to use the hotel's amenities and facilities responsibly and at their own risk.
11. Force Majeure :
- The hotel shall not be liable or responsible for any failure to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, fires, strikes, or any other events classified as force majeure.
12. Privacy Policy :
- The hotel respects guests' privacy and handles personal information in accordance with applicable data protection laws. Please refer to the hotel's privacy policy for more information.
13. Modification of Terms and Conditions :
- The hotel reserves the right to modify or update these terms and conditions as necessary. Guests will be informed of any changes in advance.
14. Weather and Road Conditions :
- In the event of severe weather conditions or road closures, please be advised that for your safety and comfort, we reserve the right to shift room reservations to a similar hotel of equal or higher standard within close proximity, ensuring your stay remains pleasant and hassle-free.
15. Liability :
- The hotel is not liable for any accidents, injuries, or illnesses that occur during the stay on hotel premises or within its facilities.

By making a reservation and checking in, guests acknowledge that they have read, understood, and agreed to abide by the above terms and conditions during their stay at the hotel.

Privacy Policy

At HILLS HEAVEN - Pahalgam, we are committed to protecting the privacy and personal information of our guests. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information while you use our services at our hotel located in Pahalgam, Jammu and Kashmir. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information Collection :
- We may collect personal information such as your name, address, email address, phone number, and payment details when you make a reservation or use our hotel services.
- We may also collect non-personal information, including but not limited to your IP address, browser type, operating system, and usage data when you interact with our website or services.
2. Use of Information :
- We use the collected information to process and manage your reservations, provide the services you requested, and improve your overall experience at our hotel.
- Your email address may be used to send you important updates, confirmations, and promotions related to your stay, unless you opt-out of receiving such communications.
- Non-personal information may be used for analytical purposes, to monitor and improve the performance and security of our website and services.
3. Data Retention :
- We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable laws and regulations.
4. Information Security :
- We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- While we strive to protect your information, please be aware that no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your data.
5. Sharing of Information :
- We may share your personal information with service providers and business partners who assist us in providing the services you have requested.
- We may also share your information if required by law, to protect our legal rights, or in connection with the sale or transfer of our business.
6. Cookies and Tracking :
- We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.
- You have the option to control cookies through your browser settings. However, disabling cookies may limit certain functionalities of our website.
7. Third-Party Links :
- Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these thirdparty sites.
8. Children's Privacy :
- Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information from our records.
9. Updates to Privacy Policy :
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective from the date of posting.

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at shahatif@theheights.co.in
Effective Date: 25-07-2023

Cancellation Policy

At HILLS HEAVEN, we understand that plans may change, and sometimes, it becomes necessary to cancel a reservation. Our cancellation policy is designed to be fair and reasonable while also ensuring that we can effectively manage our bookings. Please review the following cancellation guidelines:

1. Standard Cancellation :
- Reservations canceled 15 or more days before the scheduled check-in date will receive a full refund of the deposit or prepayment made at the time of booking.
- Reservations canceled within 15 days of the scheduled check-in date will be subject to a cancellation fee equivalent to 50% of the total booking amount.
- Reservations canceled within 48 hours of the arrival date will be charged 80% of the total booking amount.
2. Peak Season or Special Events :
- During peak seasons or for reservations made during special events, the cancellation policy may be more restrictive.
- Reservations canceled 15 or more days before the scheduled check-in date during peak seasons or special events will receive a partial refund of the deposit or prepayment, minus an administration fee of 20% of the total booking amount.
- Reservations canceled within 15 days of the scheduled check-in date during peak seasons or special events may not be eligible for any refund.
3. Non-Refundable Reservations :
- Some rate plans, promotions, or special offers may be classified as non-refundable. Non-refundable reservations cannot be canceled or modified, and the total booking amount will be charged at the time of booking.
4. Group Bookings :
- For group bookings (defined as 10 or more rooms), a separate cancellation policy will apply, and specific terms will be communicated at the time of reservation.
5. No-Show Policy :
- Guests who fail to check-in on the scheduled arrival date without prior notice will be considered a "no-show."
- No-shows will be charged for the full booking amount for the entire reserved stay.
6. Cancellation Procedure :
- To cancel your reservation, please contact our reservation team directly via phone or email using the contact details provided in your booking confirmation.
- Please make sure to provide your reservation details for a smooth and efficient cancellation process.
7. Refund Process :
- Refunds, if applicable, will be processed within 14 business days after the cancellation request is approved.
- The refund will be credited back to the original payment method used during the booking process.

Please note that the cancellation policy may vary based on the rate plan selected, the length of stay, and the time of booking. The specific cancellation policy for your reservation will be clearly stated during the booking process.

If you have any questions or need further clarification regarding our cancellation policy, please feel free to reach out to our reservation team (“reservations@hotelhillsheaven.com”) . We are here to assist you and ensure a pleasant experience with us at HILLS HEAVEN - Pahalgam

Payment Policy

At HILLS HEAVEN - Pahalgam, we strive to provide a seamless and enjoyable experience for our guests. To ensure a smooth check-in and stay, we have established the following payment policy:

1. Reservation and Deposit :
- All reservations are subject to availability and confirmation.
- Advance payment of 50% is required to secure and guarantee your reservation at the time of booking.
- For certain rate plans, promotions, or special offers, full payment may be required at the time of booking, and these reservations will be classified as non-refundable.
2. Accepted Payment Methods :
- We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
- We accept bank transfer / UPI / online transfers.
- Cash payments are also accepted but require the provision of a valid credit card for authorization purposes during check-in.
- Personal checks are not accepted.
3. Payment at Check-In :
- Upon arrival, guests are required to present the credit card used for the reservation during checkin.
- We will pre-authorize the credit card for the total amount of the stay, including any additional charges or incidentals.
- If the guest chooses to pay with a different credit card or method during check-in, the original credit card will be released from the pre-authorization hold, and the new payment method will be charged accordingly.
4. Incidental Charges :
- Guests may incur incidental charges during their stay, such as room service, minibar usage, spa services, etc.
- The hotel will collect a deposit or pre-authorization on the credit card provided to cover potential incidental charges.
- Any unused portion of the deposit will be refunded upon check-out.
5. Currency and Taxes :
- All rates and charges are quoted and processed in the local currency of the hotel (e.g., INR - Indian Rupees).
- Taxes and applicable service charges will be added to the final bill as required by local regulations.
6. Third-Party Payments :
- Third-party payments may be accepted, subject to the hotel's approval and necessary authorization forms.
- Please contact the hotel directly to make arrangements for third-party payments.
7. Group Bookings :
- For group bookings (defined as 10 or more rooms), separate payment and cancellation policies may apply, and specific terms will be communicated at the time of reservation.
8. Non-Refundable Reservations:
- Reservations made under non-refundable rate plans, promotions, or special offers require full payment at the time of booking and are not eligible for refunds in the event of cancellation.
9. Payment Security :
- We employ secure payment gateways and comply with industry-standard security measures to protect your financial information.

Please ensure that you review and understand our payment policy before making a reservation. By proceeding with the reservation, you acknowledge and agree to abide by the terms outlined in this payment policy. If you have any questions or require further clarification, please feel free to contact our reservation team using the contact details provided on our website.

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